Return Policy

At Timelessly Christmas, we want you to be completely satisfied with your purchase of Mr. Christmas products. If for any reason you are not fully happy, our return policy makes it simple and convenient to exchange or return items.

Eligibility for Returns
Items must be returned within 30 days of receipt. To qualify for a return, products must be unused, in their original packaging, and in the same condition as when you received them. Personalized or custom items may not be eligible for return unless they arrive damaged or defective.

How to Initiate a Return
To start the return process, visit our returns portal on our website or use the instructions provided with your order. Once your return request is approved, you will receive a shipping label and instructions for sending the item back.

Refunds
Once we receive and inspect your returned item, we will process your refund. Refunds are issued to the original payment method. Please allow several business days for the refund to appear in your account depending on your bank or payment provider.

Exchanges
If you wish to exchange an item, you can request a replacement during the return process. Exchanges are subject to product availability, and any price differences will be adjusted accordingly.

Shipping Costs for Returns
Return shipping costs may apply unless the item is defective or damaged. Please follow the return instructions provided to ensure proper processing of your return.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately. We will provide instructions to replace or refund the item at no additional cost to you.

At Timelessly Christmas, we are committed to making your holiday shopping worry-free. Our goal is to ensure that every Mr. Christmas product you receive brings joy and becomes a cherished part of your holiday celebrations.